Software:
To use terminal services, you will need Internet Explorer 5.0 or greater and the ActiveX Terminal Services Client which will be automatically downloaded the first time you connect to Terminal Services. You will also need administrative rights on the machine on which you attempt to install the client on.Optionally, you can use the Remote Desktop Connection software in Windows XP instead of the ActiveX client. See instructions below.
Operating System Requirements:
Any operating system can be used to connect to Terminal Services, but Information Services only provides support for Windows 2000 Professional and Windows XP Professional.Connection Speed:
Terminal Services can run on a dial-up, dsl or cable connection though you will experience better performance on dsl or cable than on dial-up.
Logging On and Off Terminal Servers
Use Your username and password to login to the Terminal Services.
Please make sure the Log on to drop down field is set to SSGENG.
Please be sure to press CTRL-ALT-END or click
the logoff button on the desktop to end your session. Just closing your browser
will leave your session open, causing problems later.
Storing Personal Files
Store all Personal Files on your network drives (i.e. H:) or on your local
machine drives. Files stored on the local Terminal Server drives will be deleted.
Transferring Data Between Your Local Machine
and The Terminal Servers
With the recent upgrade to Windows Server 2003, you can now access your local
drives in your terminal session.
1. When you first click the connect button, make sure the check box next to
Connect your local disk drives to the remote computer is checked.
2. If you open My Computer in the terminal session all your local drives will
be listed under other. Use the drive as you would any other drive.
Printing to your Local Printer
Terminal Services uses printer redirects. In doing so, you can open a terminal
session and print to your locally installed printers at home or the office.
Toggling your window
CTRL-ALT-PAUSE(break) will toggle your window between frame and full screen
modes.
Connection Problems
There are occasionally a few users that get dropped from the terminal servers.
In almost all cases this is due to the quality of the connection from the
client's ISP. Poor connections are often caused by dropped packets or network
congestion at the client's ISP. Information Services cannot resolve issues
with quality of the connection from the client's ISP. If you repeatedly have
dropped connections please try connecting at different times, switch your
ISP or upgrade to broadband.
Your client will try to reconnect automatically to the terminal servers. When you see the
red x in the upper right hand portion of the screen, that indicates you have
lost the connection and it is trying to reconnect.
Windows XP Service Pack 2
By default, Windows XP Service Pack 2 blocks all ActiveX installations. In order to install the Terminal Services ActiveX web client on Windows XP SP2, you need to add
mmimsas.ssg.org.au to your Trusted Sites in Internet Explorer.
To Add http://mmimsas.ssg.org.au to Trusted Sites in IE:
Remote
Desktop Connection Software
You can use the Remote Desktop Connection software that is provided with Windows
XP to connect to Terminal Servers.
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